- Kevin Vigil, IT Director, Southwest Care Center
- Kathleen Coyle, IT Policy and Process Maturity Manager, Moog Inc.
- Michael Deskin, Policy and Technical Writer, Canadian Nuclear Safety Commission
- Edward Kizer, Policy and Procedure Officer, Shelby County Government, Tennessee
- J.J. Campbell, CIO, Agriculture Financial Services Corporation
- Philippe Delisle, CIO, Englobe
- Alison Robinson, CIO, University of Maryland
- Mike Hughes, Principal Director, Haines-Watts UK
- Ilir Azizi, Manager, Ministry of the Attorney General, Ontario
- One anonymous Senior IT Policy Analyst, Government Agency
- Your policies are out of date, disorganized, and complicated. They don’t reflect current regulations and don’t actually mitigate your organization’s current IT risks.
- Your policies are difficult to understand, aren’t easy to find, or aren’t well monitored and enforced for compliance. As a result, your employees don’t care about your policies.
- Policy issues are taking up too much of your time and distracting you from the real issues you need to address.
A dynamic and streamlined policy approach will:
- Right-size policies to address the most critical IT risks.
- Clearly lay out a step-by-step process to complete daily tasks in compliance.
- Obtain policy adherence without having to be “the police.”
To accomplish this, the policy writer must engage their audience early to gather input on IT policies, increase policy awareness, and gain buy-in early in the process.
Impact and Result
- Develop more effective IT policies. Clearly express your policy goals and objectives, standardize the approach to employee problem solving, and write policies your employees will actually read.
- Improve risk coverage. Ensure full coverage on the risk landscape, including legal regulations, and establish a method for reporting, documenting, and communicating risks.
- Improve employee compliance. Empathize with your employees and use policy to educate, train, and enable them instead of restricting them.
Start here – read the Executive Brief
Read our concise Executive Brief to find out how to write better policies that mitigate the risks you care about and get the business to follow them, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.
Assess your risk landscape and design a plan to update your policy network based on your most critical risks.
2. Draft and implement
Use input from key stakeholders to write clear, consistent, and concise policies that people will actually read and understand. Then publish them and start generating policy awareness.
3. Monitor, enforce, revise
Use your policies to create a compliance culture in your organization, set KPIs, and track policy effectiveness.
This guided implementation is a nine call advisory process.
Guided Implementation #1 - Assess
Call #1 - Scope your policy development plan.
Call #2 - Discuss policy governance roles and objectives.
Call #3 - Assess the high-level risks to be addressed by policy.
Guided Implementation #2 - Draft & Implement
Call #1 - Identify stakeholders and plan to gather their input.
Call #2 - Discuss critical components of policies.
Call #3 - Plan sign-off and publication of finished policies.
Guided Implementation #3 - Monitor, Enforce, Revise
Call #1 - Discuss policies in the context of company culture.
Call #2 - Review key performance indicators.
Call #3 - Perform root-cause analysis on non-compliance.
- Title: IT Management & Policies Course
- Number of Course Modules: 5
- Estimated Time to Complete: 2-2.5 hours
- David Yackness, Sr. Research Director, CIO Practice
- James Alexander, SVP of Research and Advisory, CIO Practice
- Now Playing: Executive Brief
Book Your Workshop
Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.
Module 1: Establish & Assess
- Identify the pain points associated with IT policies.
- Establish the policy development process.
- Begin formulating a plan to re-design the policy network.
Key Benefits Achieved
- Establish the policy process.
- Highlight key issues and pain points regarding policy.
- Assign roles and responsibilities.
Identify the current pain points with policy management.
- List of issues and pain points for policy management
Establish high-level goals around policy management.
- Set of six to ten goals for policy management
Select metrics to measure achievement of goals.
- Baseline and target measured value
Create an IT policy working group (ITPWG).
- Amended steering committee or ITPWG charter
Define the scope and purpose of the ITPWG.
- Completed RACI chart
- Documented policy development process
Module 2: Assess Your Risk Landscape & Map Policies to Risks; Create a Policy Action Plan
- Identify key risks.
- Develop an understanding of which risks are most critical.
- Design a policy network that best mitigates those risks.
Key Benefits Achieved
- Use a risk-driven approach to decide which policies need to be written or updated first.
Identify risks at a high level.
- Ranked list of IT’s risk scenarios
Assess each identified risk scenario on impact and likelihood.
- Prioritized list of IT risks (simplified risk register)
Map current and required policies to risks.
Assess policy effectiveness.
Create a policy action plan.
- Policy action plan
Select policies to be developed during workshop.
Module 3: Develop Policies
Outline what key features make a policy effective and write policies that mitigate the most critical IT risks.
Key Benefits Achieved
Write policies that work and get them approved.
Define the policy audience, constraints, and in-scope and out-of-scope requirements for a policy.
Draft two to four policies
- Drafted policies
Module 4: Create a Policy Communication and Implementation Plan and Monitor & Reassess the Portfolio
Build an understanding of how well the organization’s value creation activities are being supported.
Key Benefits Achieved
Identify an area or capability that requires improvement.
Review draft policies and update if necessary.
- Final draft policies
Create a policy communication plan.
- Policy communications plan
- KPI tracking log
Review root-cause analysis techniques.