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Establish a Program to Enable Effective Performance Monitoring

Maximize the benefits of infrastructure monitoring investments by diagnosing and assessing transaction performance, from network to server to end-user interface.

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Contributors

  • Andreas Grabner, Technology Strategist, Dynatrace
  • Jonah Kowall, VP Market Development and Insights, AppDynamics
  • Jean Yves Lamour, Digital Sales Development Representative, CA Technologies
  • Time Hengen, Business Development Manager, Nastel Technologies
  • Three anonymous contributors

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Your Challenge

  • Organizations have grown from mostly on-premises hardware to a hybrid environment with a mix of on-premises, legacy, and cloud.
  • Organizations invest heavily into monitoring and tracking software, however, the business value that these investments generate is limited at best.

Our Advice

Critical Insight

  • While a hybrid IT environment offers many benefits, the increased complexity means that it is difficult to truly understand transaction performance as it flows through the application infrastructure.
  • Application performance monitoring (APM) tools have the power to provide end-to-end visibility into application performance, however, these tools do not work out of the box. APM implementations often lose value when the organization buys a tool reactively without considering business requirements.

Impact and Result

  • Organizations need to focus on the basics of infrastructure flow mapping and transaction profiling to establish a relevant baseline before engaging vendors. The chief enterprise architect needs to be involved in the transaction mapping process and help establish a common frame of knowledge for all members of the application and infrastructure teams.
  • All transactions are not created equally. A project that seeks to implement enterprise-wide performance management is doomed to fail. Focus on providing performance management support for a subset of the most critical transactions first. This will give the IT team an opportunity to familiarize themselves with the technology and support subsequent rollouts.

Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out why you should establish a program to enable effective performance management, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.

1. Kick-start the performance management pilot

Determine which transactions are business critical and designate them as the pilot transactions.

2. Establish and evaluate current performance baseline

Gain visibility into your environment through infrastructure flow mapping and transaction profiling. Leverage these insights to build the performance baseline.

3. Build the case for additional investments

Leverage the insights from the performance baseline to determine desired performance levels. Determine the go/no-go decision for additional performance management investments.

Guided Implementations

This guided implementation is a nine call advisory process.

Guided Implementation #1 - Kick-start the performance management pilot

Call #1 - Establish key components of the project charter and outline project timeline.
Call #2 - Review transaction impact analysis and document transaction dependencies.
Call #3 - Prioritize transactions based on business impact.

Guided Implementation #2 - Establish and evaluate current performance baseline

Call #1 - Introduce infrastructure flow mapping and transaction profiling.
Call #2 - Review transaction metrics and outline tracking plan.
Call #3 - Analyze baseline results and leverage insights to kick-start related projects.

Guided Implementation #3 - Build the case for additional investments

Call #1 - Document the quantitative and qualitative benefits of performance management.
Call #2 - Assess the go/no-go decision and review the Business Case Template.
Call #3 - Review the Executive Presentation template.

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Availability & Capacity Management Course

Maximize the benefits of infrastructure monitoring investments by diagnosing & assessing transaction performance, from network to server to end-user interface.
This course makes up part of the Infrastructure & Operations Certificate.

Course information:

  • Title: Availability & Capacity Management Course
  • Number of Course Modules: 4
  • Estimated Time to Complete: 2-2.5 hours
  • Featured:
  • Darin Stahl, Sr. Research Director, Infrastructure & Operations Practice
  • Gord Harrison, SVP of Research and Advisory
  • Now Playing: Executive Brief

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Module 1: Determine Transaction Criticality

The Purpose

  • Determine critical business transactions.
  • Establish a scoring criteria to evaluate each transaction at an enterprise-wide level.
  • Determine the relative criticality of each transaction.

Key Benefits Achieved

  • Prioritized list of critical transactions.
  • Identified area of focus for the performance management pilot.
  • Documented transaction dependencies.

Outputs

Activities:

1.1

Create a project charter for the performance management pilot.

  • Completed project charter for performance management
1.2

Determine critical business transactions.

  • Document key business transactions in the Transaction Impact Analysis Tool
1.3

Establish scoring criteria.

  • Modify scoring criteria in the Transaction Impact Analysis Tool
1.4

Analyze and prioritize each transaction.

  • Establish performance management pilot transactions based on transaction prioritization

Module 2: Document Infrastructure Flows

The Purpose

  • Visualize your production environment through infrastructure flow mapping (IFM) and transaction profiling.
  • Kick-start the baseline process by breaking down transaction flows and identifying interdependencies.
  • Capture current-state baseline statistics.

Key Benefits Achieved

  • Improve clarity around the production environment through IFM and transaction profiling.
  • Create a common framework and knowledgebase for all members of the IT team.
  • Establish the current-state performance baseline.

Outputs

Activities:

2.1

Execute infrastructure flow mapping.

  • Completed infrastructure flow diagrams for key business transactions
2.2

Execute transaction profiling.

  • Completed transaction profiles for key business transactions
2.3

Capture baseline statistics.

  • Completed current-state baseline metrics by referencing the Transaction Impact Analysis Tool

Module 3: Leverage Baseline Insights and Plan Next Steps

The Purpose

  • Determine additional projects that can benefit from the performance baseline.
  • Determine target-state baseline requirements.
  • Assess the gap between the current and target performance metrics.

Key Benefits Achieved

  • Outline project next steps by leveraging the insights from the performance baseline and documenting them in the Insight Handbook.
  • Engage the production team and outline business requirements for the target baseline.
  • Determine the current performance gap.

Outputs

Activities:

3.1

Document planned next steps in the Insight Handbook.

  • Completed Insight Handbook
3.2

Discuss desired-state performance metrics.

  • Documented desired-state metrics in the Transaction Impact Analysis Tool
3.3

Analyze the gap between current and desired transaction statistics.

  • Documented gap analysis in the Transaction Impact Analysis Tool

Module 4: Determine Go/No-Go Decision

The Purpose

  • Leverage the gap analysis and determine the go/no-go decision for additional performance management investments.
  • Create a business case to justify and demonstrate the benefits of additional performance management.
  • Communicate baseline insights and project next steps to management.

Key Benefits Achieved

  • Outline project next steps by leveraging the insights from the performance baseline and documenting them in the Insight Handbook.
  • Completed business case document to justify the value of performance management.
  • Align needs and expectations through the Executive Presentation.

Outputs

Activities:

4.1

Complete phase 3 of the Transaction Impact Analysis Tool.

  • Completed Transaction Impact Analysis Tool
4.2

Complete the business case for additional performance management investments.

  • Craft a business case that outlines the quantitative and qualitative benefits of performance management
4.3

Communicate with all stakeholders regarding baseline insights and project next steps.

  • Create an executive communication document that summaries progress to date and outlines future endeavors

Search Code: 80199
Published: March 23, 2016
Last Revised: October 12, 2016