Solution Sets

Build an End-User Computing Strategy

End user wants and needs have evolved. The consumerization is leading to the proliferation of devices, which makes it difficult to meet those needs. Use Info-Tech’s...
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Use Experience Design to Drive Empathy With the Business

IT often manages stakeholders who don’t know how to articulate what they want. Requirements often say what the business needs, but rarely does discussion about the...
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Develop and Implement a Security Incident Management Program

Effective and efficient incident management involves a formal process of preparation, detection, analysis, containment, eradication, recovery, and post-incident...
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Modernize the Network

It is difficult to find a holistic, modern network solution that delivers the services demanded by rapidly changing business and IT needs. Engage stakeholders and conduct...
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Select and Implement an ERP Solution

Selecting and implementing an ERP is one of the most expensive and time-consuming technology transformations an organization can undertake. Leverage Info-Tech’s...
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Select an EA Tool Based on Business and User Need

Maturing EA practices for complex environments requires an EA tool with the capabilities to enable quicker time to business insights while providing simplicity in design...
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Build a Business-Aligned Data Architecture Optimization Strategy

The goal of data architecture is the standardization of data for the benefit of the organization. Follow this blueprint to create a tactical plan for addressing the...
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Enhance Your Application Architecture

Application architecture is not able to sufficiently support the dynamic technical needs of the business unless the right roles are consulted and the appropriate quality...
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Make Prudent Decisions When Increasing Your Salesforce Footprint

Educate your organization on Salesforce’s product offerings, licensing methods and contract types to enable informed purchasing decisions. In addition, strategize an...
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Build a Right-Sized Service Desk for Small Enterprise

The service desk is the backbone of IT. Leverage Info-Tech’s research to develop a strategic plan that improves service desk cost to serve, time to resolution, and...
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