Customer Engagement Optimization
Build IT Capabilities to Enable Digital Marketing Success
Are you ready to support marketing in a digital world with new technologies and IT skillsets?
Contains: 2 PowerPoints, and 1 Excel Tool
Develop an IT Strategy to Support Customer Service
IT can help pave the way for a Customer Service transformation.
Contains: 1 PowerPoint, 1 Word Document, and 4 Excel Tools
Build a Customer Relationship Management Strategy
Understand CRM best practices and create a strategy for success.
Contains: 1 PowerPoint, 4 Word Documents, and 4 Excel Tools
Design a Service Strategy that Keeps Pace with Customers
Use social media and predictive response to stay ahead of service demands.
Contains: 1 PowerPoint, 3 Excel Tools, and 1 Video
Design a Customer Service Knowledge Management Strategy
Provide agents and customers with solutions, not search engines.
Contains: 3 Word Documents, and 2 Excel Tools
Leverage Social Media for Enhanced Customer Interaction
From Marketing to Customer Service, get social or die!
Contains: 1 PowerPoint, 3 Word Documents, 1 Excel Tool, and 1 Video
Vendor Landscape: Customer Service Knowledge Management Suites
Social media and social collaboration rule the roost.
Contains: 1 PowerPoint, and 1 Excel Tool