Bringing IP Telephony and Unified Communications Together: IPT/UC
April 26, 2013Communication systems continue to evolve from legacy voice-centric heritage to enriched multi-media collaboration sessions equipped with presence, IM, video conferencing, and desktop sharing. IP telephony (IPT) has become the new foundation of communication with between employees, and increasingly across the … Continue reading
Posted in Infrastructure, Research, What's New in Research | Tagged ip-telephony, ipt, telephony, uc, unified-communications, voip | Comments Off
Avaya Evolutions: A look into the future of the Contact Center
November 23, 2012Avaya Evolutions was held recently in Toronto, and was a great look into the leading UC/contact center vendor’s direction. It’s clear that Avaya recognizes social media and mobile access as defining market trends, and they’re rapidly incorporating them into product … Continue reading
Posted in News & Analysis | Tagged Avaya, conference, evolutions, ip-telephony, ipt, media manager, radvision, scopia, toronto, uc, unified-communications | Comments Off
Make Your Presence Felt with the Right Unified Communications Solution
March 1, 2012The nature of communication and collaboration is changing rapidly, and unified communications (UC) solutions can help, well, unify a variety of communication tools. We compared twelve UC solutions in our recently published, Vendor Landscape: Unified Communications. Use it to help choose the UC vendor … Continue reading
Posted in Infrastructure, News & Analysis, What's New in Research | Tagged collaboration, conferencing, IM, instant messaging, ip-telephony, ipt, mobile-device, mobility, smartphone, telecommunications, uc, unified-communications, video-conferencing | Comments Off
Avoid Communication Limitations – Take Advantage of a Video Conferencing Solution
February 15, 2012Communication and collaboration technologies are evolving rapidly, and video conferencing technology is no exception. We recently published a revised Video Conferencing Vendor Landscape, covering seven video conferencing solutions, along with an updated Video Conferencing Strategy that covers making the case … Continue reading
Posted in Infrastructure, What's New in Research | Tagged collaboration, communications, digital signage, environment, meetings, travel, uc, unified-communications, video, video-conferencing, whiteboard | Comments Off
Optimize UC to Maximize Business ROI
May 2, 2011Get past vendor hype and technical complexity to get the most out of Unified Communications. With the shift to IP communications, more organizations are identifying opportunities to enhance business processes through Unified Communications (UC) technology investments. IT leaders who are … Continue reading
Posted in Infrastructure, What's New in Research | Tagged CEBP, IT telephony, roi, uc, UC strategy, unified-communications | Comments Off
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