Seeking to clarify a relationship? Try a Business Service view.
July 22, 2010A client recently called Info-Tech’s Advisory Service to discuss their needs for maintaining information regarding the relationship between hardware, software and various business facing IT services. The client request signaled a need for a configuration management database (CMBD) but the … Continue reading
Posted in Advisory | Tagged business-service-view, cmdb, documents, help-desk-management, Infrastructure, microsoft, service-management, templates | Comments Off
Employee Departures and the Exit Interview
April 6, 2010When an employee leaves a company, whether they leave voluntarily or are let go, steps should be taken to ensure that the professional relationship between your employee and the company is cleanly and effectively concluded. It is the manager’s responsibility … Continue reading
Posted in Research | Tagged hr, human-resources, templates | Comments Off
Selecting a Contractor for Data Center Construction
March 22, 2010The skills required to execute the construction of a data center facility are rarely found in-house. A competent General Contractor with deep experience building similar facilities (of size and scope) is required. Selecting a contractor to build your data center … Continue reading
Posted in Infrastructure, What's New in Research | Tagged building-a-data-center, data-center, data-center-budget, data-center-contractor, facility-management, templates, tools | Comments Off
IT PMO Resources
March 16, 2010Many of our clients wonder how their IT project management plans and PMO maturity compare to those at other organizations. This, as it turns out, is a hard thing to quantify – simply because we don’t have enough data from … Continue reading
Posted in Analyst's Angle, What's New in Research | Tagged IT project management, PMO, project-management-office, templates, tools | Comments Off
Email Acceptable Use and Archiving
March 11, 2010You already have email acceptable use policies. Do you know how robust they are? Email (and instant messaging) plays such a huge role in every organization’s communications, both internal and external, that it’s worth re-visiting corporate email policy to see … Continue reading
Posted in Research | Tagged acceptable use, email, email-archiving, policies, templates | Comments Off
