Resolve customer service inquiries from start to finish

Posted on January 26, 2012 by Info-Tech

Providing exceptional customer service is an activity that most organizations must achieve to grow and retain their client base. For firms that need functionality going “above and beyond” what their CRM platforms offer, Info-Tech recommends adopting a best-of-breed point solution … Continue reading →

Posted in Applications, Research, What's New in Research | Tagged Assistly, crm, CSM, customer service, Customer Service Management, customer-relationship-management, Dynamics, microsoft, mobile, Oracle, Parature, rightnow, salesforce, Service Cloud, Siebel, social-media, SugarCRM, Team Support, ZenDesk | Leave a comment

 

 

CES 2012: Day 1 Wrap

Posted on January 11, 2012 by Mark Tauschek

Day 1 of the 2012 International Consumer Electronics show is behind us, and boy, are there going to be a lot of ultrabooks coming out this year. Ultrabooks were one of the key themes of Microsoft’s final  CES  keynote and … Continue reading →

Posted in News & Analysis | Tagged CES 2012, intel, microsoft, smartphone, tablet, Ultrabook | Comments Off

 

 

And we’re off: CES 2012, here we come

Posted on January 9, 2012 by Mark Tauschek

It’s a new year, and for 150,000 techies, geeks, and gadget hounds, it’s time to make the annual pilgrimage to Las Vegas for the International Consumer Electronics Show (CES). As an analyst firm focused on providing research and advisory services to … Continue reading →

Posted in News & Analysis | Tagged android, CES 2012, consumer technology, Ford, google, intel, LG, microsoft, mobile, Samsung, smart TV, smartphone, tablets, ultrabooks, verizon, xerox, YouTube | Comments Off

 

 

Times, they are a changin’

Posted on December 21, 2011 by Mark Tauschek

Earlier this week RIM reported disappointing revenue and earnings – on lowered fiscal Q3 guidance. We might expect this from RIM – in fact they did better than I expected. RIM is on the burning platform that Nokia’s freshly appointed … Continue reading →

Posted in Analyst's Angle, News & Analysis | Tagged CIO, cisco, Citrix, hp, microsoft, Oracle, RIM, Spend, spending, thrifty, VMWare | Comments Off

 

 

It’s complicated: Use Enterprise PPM to manage the complexity

Posted on November 14, 2011 by Info-Tech

Business simply doesn’t happen in a perfect, orderly, predictable way. People need the right tools to manage all the complexity. IT is expected to keep tabs on hundreds, even thousands, of projects happening at any given instant – to provide … Continue reading →

Posted in Applications, Governance, News & Analysis, What's New in Research | Tagged application management, Artemis, Changepoint, Compuware, enterprise ppm, enterprise project portfolio management, eppm, Instantis, microsoft, Microsoft Project Server, Oracle, Planisware, Planview, PowerSteering, ppm, Primavera, product development, professional services automation, project, project manager, project planning, project portfolio management, project prioritization, project reporting, project-management, psa, resource management | Comments Off

 

 

 

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