Keep up with the changing ITSM landscape
May 24, 2013IT’s customers are more demanding and knowledgeable, and there is less tolerance for poor IT service now than ever before. A philosophical change in IT Service Management (ITSM) is required to keep up with the changing business landscape. Traditional ITSM … Continue reading
Posted in Advisory, Hot Topics, News & Analysis, Research, What's New in Research | Tagged Business Value, customer service, engagement, Event Management, Experience, help-desk, Hire, Incident Management, it-service-management, itil, ITSM, proactive, Problem Management, reactive, satisfaction, service desk, Service Orientation, Technology open house, training | Leave a comment
Manage multiple SaaS apps and vendors, while maintaining data security and confidentiality
January 31, 2013The adoption and usage of these third-party vendors (SaaS) for central and/or critical business functions is growing fast and it is not going away; in fact, it is here to stay. In today’s business environment, a solid percentage of complex … Continue reading
Posted in Applications, Governance, Infrastructure, Research, What's New in Research | Tagged contract, improvement, it-service-management, manage saas, outsource, outsourcing, performance, procurement, purchasing, saas, saas data protection, saas security, saas user experience, saas ux, service-improvement, service-management, service-manager, software as a service, supplier, user experience, vendor, vendor-management | Comments Off
Maximize Vendor Performance
September 30, 2010Organizations are dependent on vendors yet spend little effort managing their performance, resulting in less than optimal results. The use of some standard processes can ensure that vendors at least meet expectations. The application of additional techniques can move vendors … Continue reading
Posted in Governance, What's New in Research | Tagged contract, improvement, it-service-management, outsource, outsourcing, performance, procurement, purchasing, service-improvement, service-management, service-manager, supplier, vendor, vendor-management | Comments Off
