Bringing IP Telephony and Unified Communications Together: IPT/UC
April 26, 2013Communication systems continue to evolve from legacy voice-centric heritage to enriched multi-media collaboration sessions equipped with presence, IM, video conferencing, and desktop sharing. IP telephony (IPT) has become the new foundation of communication with between employees, and increasingly across the … Continue reading
Posted in Infrastructure, Research, What's New in Research | Tagged ip-telephony, ipt, telephony, uc, unified-communications, voip | Leave a comment
Avaya Evolutions: A look into the future of the Contact Center
November 23, 2012Avaya Evolutions was held recently in Toronto, and was a great look into the leading UC/contact center vendor’s direction. It’s clear that Avaya recognizes social media and mobile access as defining market trends, and they’re rapidly incorporating them into product … Continue reading
Posted in News & Analysis | Tagged Avaya, conference, evolutions, ip-telephony, ipt, media manager, radvision, scopia, toronto, uc, unified-communications | Comments Off
Make Your Presence Felt with the Right Unified Communications Solution
March 1, 2012The nature of communication and collaboration is changing rapidly, and unified communications (UC) solutions can help, well, unify a variety of communication tools. We compared twelve UC solutions in our recently published, Vendor Landscape: Unified Communications. Use it to help choose the UC vendor … Continue reading
Posted in Infrastructure, News & Analysis, What's New in Research | Tagged collaboration, conferencing, IM, instant messaging, ip-telephony, ipt, mobile-device, mobility, smartphone, telecommunications, uc, unified-communications, video-conferencing | Comments Off
Develop a Unified Communications Strategy
October 6, 2010With the shift to IP communications, more organizations are identifying opportunities to enhance collaboration with UC. However, IT leaders who are helping the organization develop its UC strategy are bombarded with mixed and conflicting messages from vendors. This solution set … Continue reading
Posted in Research | Tagged collaboration, collaboration-tools, communications, ip-telephony, ipt, online-collaboration, real-time-collaboration, team-collaboration, telecommunications, uc, unified-communications, virtual-collaboration, voice-over-ip, voip | Comments Off
Start Reducing Telecom Expenses
August 30, 2010Telecommunication expenses represent one of the largest IT operational budget categories for most enterprises – IT leaders are constantly pressed to optimize expenditure in this area. Due to a lack of expertise and guidance, IT units commonly overlook some basic … Continue reading
Posted in Infrastructure, What's New in Research | Tagged audit, audit-telecom, auditing, billing, connectivity, contract, cost-reduction, data-connectivity, ip-telephony, it-cost-reduction, policy, telecom, telecom-costs, telecom-expense-management, telecom-planning, telecomm, telecommunications, telecoms, telephony, voice, wireless, wireless-cost-control, wireless-costs | Comments Off
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