Communication systems continue to evolve from legacy voice-centric heritage to enriched multi-media collaboration sessions equipped with presence, IM, video conferencing, and desktop sharing. IP telephony (IPT) has become the new foundation of communication with between employees, and increasingly across the entire supply chain. The growth of mobility, consumer devices, teleworking, HD audio and video expectations, and multi-media communication and collaboration demands have motivated organizations to centralize and manage all forms of communications in integrated systems.
Traditional IPT vendors have added increasingly sophisticated features to their core telephony platforms, while Microsoft has extended its original UC-focused OCS product into a full-fledged telephony system in Lync. Visit Info-Tech’s solution set Vendor Landscape: IP Telephony and Unified Communications to see what leading IPT/UC vendors have to offer.
Cisco, with well rounded IPT/UC solutions for the mid-market and organizations of almost any size, and both a Champion and the Trend Setter in Info Tech’s IPT/UC Vendor Landscape, has demonstrated clearly how an IPT-origin solution can enable a full range of advanced UC features, including multi-media recording and analytics, fixed mobile convergence (FMC), web and desktop video conferencing, and out-of-the-box Lync integration. Emerging Players like Interactive Intelligence and Digium have brought affordable alternatives to the table, generating stiff competition for more established vendors when specific use cases (contact center and open source, respectively) are an important focus.
Whether employees are on their desktops in the office, at the airport on their tablets, or anywhere in between, IPT/UC vendors are increasingly able to provide full multi-media feature parity across the ever-growing breadth of devices and platforms. Info-Tech expects this trend to continue: Avaya’s top-rated IPT/UC solutions, coupled with its acquisition and integration of Radvision’s leading video conferencing systems, and the general move toward SIP across the IPT/UC market are an indication that it may only be a matter of time before we see a number of converged IPT/UC/VC solution providers.