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Recalibrate Your End-User Computing Strategy and Roadmap

The post-PC era is now! Recalibrate your strategy for any device running any platform from any location.


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  • Thomas Saueressig, CIO, SAP SE
  • Shaun Oshamn, CEO and Founder, ISupportU
  • Phil Martin, IT Director, Montgomery County
  • Tad Johnson, Marketing Campaign Manager, JAMF Software
  • Rod Ali, IT Business Applications Manager, McKeil Marine Limited
  • Grahame McKenzie, IT Director, Crawford and Company (Canada)
  • Ben Bajarin, Principle Analyst Consumer Market Intelligence, Creative Strategies
  • Alan Bates, IS Manager, Douglas County Nevada
  • Shaun Ritchie, Co-Founder, EUC Consulting Ltd
  • Damian Bowen, Director, IT & Client Service Delivery, NTT Data Corporation
  • Brian Frank, Lead UX Researcher, ResIM
  • David Hosey, Director Enterprise Data & Technology Delivery, OPTrust

Your Challenge

  • End users are living in a post-PC world in their personal lives, and withholding support for tablets and smartphones can negatively impact stakeholder satisfaction in IT.
  • Service desk teams are already stretched thin; IT needs to focus efforts on initiatives that will reduce the cost of supporting users.

Our Advice

Critical Insight

  • Take the step toward device, platform, and location independence. Avoid projects that will not bring you closer to industry trends.
  • Frame your roadmap in terms of user needs. Performing a user group analysis can save you thousands of dollars in licensing and hardware, as well as time spent maintaining images.
  • You cannot support Macs tomorrow if you do not have the infrastructure for it today. Avoid investing in projects that will only lead to failure.
  • Stop deploying siloed and short-sighted solutions. Invest in infrastructure that integrates into an effective implementation.

Impact and Result

  • Create your end-user computing strategy in the context of your stakeholders’ goals.
  • Assess the needs of users in workgroups and departments.
  • Develop a roadmap populated with initiatives that will help propel your IT department forward, not backward.

Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out why you need to recalibrate your end-user computing strategy and roadmap for the post-PC era. Then, read deeper into current market and industry trends, and learn how we can support you in recalibrating your strategy.

1. Assess your current state

Align with your stakeholders’ goals and your end users’ needs in order to maximize satisfaction with IT.

2. Select initiatives and draft a strategy

Map out the future of end-user computing at your organization within the context of industrial trends.

3. Finalize the end-user computing roadmap

Clearly communicate responsibilities, resourcing requirements, and the high-level costs and benefits of your new strategy.

Guided Implementations

This guided implementation is an eight call advisory process.

Guided Implementation #1 - Assess your current state

Call #1 - Review end-user computing goals
Call #2 - Plan kick-off meeting
Call #3 - Perform guided user group analysis

Guided Implementation #2 - Select initiatives and draft a strategy

Call #1 - Review Welcome to the Post-PC Era and select items for roadmap
Call #2 - Consolidate initiatives, and identify risks and initiatives
Call #3 - Define target and transition states

Guided Implementation #3 - Finalize your roadmap

Call #1 - Review your finalized roadmap
Call #2 - Establish KPIs for end-user computing

Onsite Workshop

Discuss This Workshop

Book Your Workshop

Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Plan the Implementation

The Purpose

  • Create a vision for end-user computing at your organization.
  • Identify the needs of your users.

Key Benefits Achieved

  • Grounds your end-user computing strategy in the reality of your organization.




Create a vision for your end-user computing strategy.

  • Knowledge of your stakeholders’ goals and priorities
  • A vision for end-user computing that incorporates industry trends as well as your organizational realities

Perform a user group and persona analysis.

  • Completed user group and persona analysis deliverable that can be used to inform all IT initiatives

Module 2: Create Your End-User Computing Roadmap

The Purpose

  • Map out the future of end-user computing at your organization within the context of industrial trends.

Key Benefits Achieved

  • Developed your goal state for your user groups.
  • Identified and prioritized major end-user computing projects.




Select initiatives to include in the roadmap.

  • Better understanding of trends within end-user computing
  • Identified how end-user computing can alleviate pain points and fulfill stakeholders’ goals

Create a high-level implementation and migration strategy.

  • Identified high priority end-user computing projects
  • Set target states for all user groups

Refine the roadmap.

  • Finalized a roadmap for end-user computing
  • Established ownership for end-user computing project

Define the costs and benefits of the implementation.

  • Performed high-level cost/benefit analysis
  • Established KPIs to measure the success of the end-user computing strategy

Module 3: Dive Deeper Into Your First Initiative

The Purpose

  • Learn more about another end-user computing initiative.
  • Prepare IT for a new technology and to work with external service teams.

Key Benefits Achieved

  • Created initial knowledgebase articles to help ease the transition.
  • Tasks for the first initiative broken down in your roadmap.




Determine how the initiative will impact IT and end users.


Create a migration plan.

  • List of tasks for IT to complete to implement the initiative

Create a training plan and initial knowledgebase.

  • Compiled a training plan for IT and end users