Using SaaS? Anchor your Cloud data with an integration strategy and plan before launching the kite! Hold on to your data with in-flight vendor and SLA management.

Posted on March 13, 2012 by Info-Tech

Remember looking up in the sky as a kid? Clouds change shape, grow, shrink, and with your imagination they can look like different things. It doesn’t take long before they stop looking like one thing and start looking like another. … Continue reading →

Posted in Applications, Research, What's New in Research | Tagged API, cloud, cloud data, cloud di, Data Integration as a Service, data-integration, DI, DI On-Premise, diaas, On-Premise, saas | Comments Off

 

 

SAP Streamwork: Getting things done, not just getting together

Posted on February 24, 2012 by Tim Hickernell

Info-Tech will formally evaluate SAP Streamwork in our 2012 update to the Collaboration Vendor Landscape. For now, if you are evaluating collaboration platforms, we recommend you consider adding SAP Streamwork to your RFP shortlist. Continue reading →

Posted in Advisory, Applications, Research, What's New in Research | Tagged collaboration, enterprise-collaboration, sap, social, streamwork | Comments Off

 

 

Resolve customer service inquiries from start to finish

Posted on January 26, 2012 by Info-Tech

Providing exceptional customer service is an activity that most organizations must achieve to grow and retain their client base. For firms that need functionality going “above and beyond” what their CRM platforms offer, Info-Tech recommends adopting a best-of-breed point solution … Continue reading →

Posted in Applications, Research, What's New in Research | Tagged Assistly, crm, CSM, customer service, Customer Service Management, customer-relationship-management, Dynamics, microsoft, mobile, Oracle, Parature, rightnow, salesforce, Service Cloud, Siebel, social-media, SugarCRM, Team Support, ZenDesk | Comments Off

 

 

Choose Your Consumerization Strategy

Posted on January 19, 2012 by Info-Tech

The consumerization of IT is a topic that has seen a lot of coverage in the IT world in the past few years. In spite of this, there are still many CIOs who aren’t sure how to respond to all … Continue reading →

Posted in Applications, Research, What's New in Research | Tagged 2012, android, Blackberry, box.net, bring your own, BYOC, BYOD, consumer technology, consumerization, controls, device, dropbox, evernote, governance, hackers, iPad, iPhone, mdm, mobile, security, smartphone, social, tablet, trends, virtualization | Comments Off

 

 

Email Archiving Market Update: Vendors Continue to Innovate & the Business is becoming more Involved with IT in Product Selection

Posted on January 12, 2012 by Info-Tech

Email archiving platforms deliver a one-two punch, providing a way to mitigate legal risk and deal with mail storage and performance at the same time. There are several key trends to watch when considering email archiving. Drivers for email archiving … Continue reading →

Posted in Applications, Research, What's New in Research | Tagged e-mail, e-mail-archive, e-mail-archiving, e-mail-vendors, email, email-archive, email-archiving, email-archiving-drivers, email-archiving-strategy, email-storage, email-vendors, email-volume, evaluating vendors, Niche vendor, preferred vendors, rank vendors, selecting vendors, selection, Selection Criteria, selection process, selection-advice, selection-matrix, small vendors, vendor criteria, vendor demo, vendor landscape, vendor meetings, vendor selection matrix, vendor-evaluation, vendor-list, vendor-selection, vendor-selection-criteria, vendor-selection-tool, vendors | Comments Off

 

 

 

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