Resolve customer service inquiries from start to finish

Posted on January 26, 2012 by Info-Tech

Providing exceptional customer service is an activity that most organizations must achieve to grow and retain their client base. For firms that need functionality going “above and beyond” what their CRM platforms offer, Info-Tech recommends adopting a best-of-breed point solution … Continue reading →

Posted in Applications, Research, What's New in Research | Tagged Assistly, crm, CSM, customer service, Customer Service Management, customer-relationship-management, Dynamics, microsoft, mobile, Oracle, Parature, rightnow, salesforce, Service Cloud, Siebel, social-media, SugarCRM, Team Support, ZenDesk | Comments Off

 

 

Choose Your Consumerization Strategy

Posted on January 19, 2012 by Info-Tech

The consumerization of IT is a topic that has seen a lot of coverage in the IT world in the past few years. In spite of this, there are still many CIOs who aren’t sure how to respond to all … Continue reading →

Posted in Applications, Research, What's New in Research | Tagged 2012, android, Blackberry, box.net, bring your own, BYOC, BYOD, consumer technology, consumerization, controls, device, dropbox, evernote, governance, hackers, iPad, iPhone, mdm, mobile, security, smartphone, social, tablet, trends, virtualization | Comments Off

 

 

Email Archiving Market Update: Vendors Continue to Innovate & the Business is becoming more Involved with IT in Product Selection

Posted on January 12, 2012 by Info-Tech

Email archiving platforms deliver a one-two punch, providing a way to mitigate legal risk and deal with mail storage and performance at the same time. There are several key trends to watch when considering email archiving. Drivers for email archiving … Continue reading →

Posted in Applications, Research, What's New in Research | Tagged e-mail, e-mail-archive, e-mail-archiving, e-mail-vendors, email, email-archive, email-archiving, email-archiving-drivers, email-archiving-strategy, email-storage, email-vendors, email-volume, evaluating vendors, Niche vendor, preferred vendors, rank vendors, selecting vendors, selection, Selection Criteria, selection process, selection-advice, selection-matrix, small vendors, vendor criteria, vendor demo, vendor landscape, vendor meetings, vendor selection matrix, vendor-evaluation, vendor-list, vendor-selection, vendor-selection-criteria, vendor-selection-tool, vendors | Comments Off

 

 

Application Trends: Navigate the Hype

Posted on December 8, 2011 by Info-Tech

Application trends often represent substantial and potentially disruptive change. Application Managers that choose to follow these trends can significantly improve or damage the organization’s competitive position. Trends in applications can have serious (and sometimes disastrous) impact on businesses if they … Continue reading →

Posted in Applications, Research, What's New in Research | Comments Off

 

 

Robust Feature Sets & Affordable Solutions Win!

Posted on December 2, 2011 by Info-Tech

Endpoint protection has been the name of the security game for awhile now; but vendors have been late getting into encryption, and the endpoint encryption market has turned into a game of catch-up and consolidation. The big-name security players such … Continue reading →

Posted in Infrastructure, News & Analysis, Research, What's New in Research | Tagged data-security, encryption vendors, endpoint encryption, product comparison, security, vendor evaluations | Comments Off

 

 

 

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