Set Your Organization Up For Customer Relationship Management Success

Posted on March 7, 2012 by Info-Tech

Customer relationship management is a critical activity for acquiring and growing your customer base. Use Info-Tech’s recent publications, Vendor Landscape Plus: CRM Suites for Large Enterprises and Vendor Landscape Plus: CRM Suites for Small Enterprises to help choose the most appropriate … Continue reading →

Posted in Applications, News & Analysis, What's New in Research | Tagged best of breed point solutions, crm, customer service, customer-relationship-management, end-user adoption, marketing, mobile, sales, service, social-media | Comments Off

 

 

Mid-Market ERP Remains Static, While Vendor Offerings Have Shifted in Focus

Posted on March 7, 2012 by Info-Tech

We just finished a refresh of our Vendor Landscape: Mid-Market ERP (MM-ERP). We found that the keys to choosing an ERP product haven’t changed. Knowledge of the implementer and the industry specific tools for tracking and recording transactions are still the first … Continue reading →

Posted in Applications, News & Analysis, What's New in Research | Tagged analytics package, ERP. Enterprise Resource Planning, implementer, mid-market, saas, user interface, workflow | Comments Off

 

 

The Shifting Ground of Marketing: A Social Media Primer

Posted on March 6, 2012 by Info-Tech

I’ll be the first to admit that marketing, in theory, is a dry business, but it comes alive when applied to the real world. Cisco Systems Inc. brought this to bear at its annual Partner Velocity event recently in Las … Continue reading →

Posted in Applications, Hot Topics, News & Analysis, What's New in Research | Tagged cisco, marketing, partner velocity, social-media | Comments Off

 

 

SAP Streamwork: Getting things done, not just getting together

Posted on February 24, 2012 by Tim Hickernell

Info-Tech will formally evaluate SAP Streamwork in our 2012 update to the Collaboration Vendor Landscape. For now, if you are evaluating collaboration platforms, we recommend you consider adding SAP Streamwork to your RFP shortlist. Continue reading →

Posted in Advisory, Applications, Research, What's New in Research | Tagged collaboration, enterprise-collaboration, sap, social, streamwork | Comments Off

 

 

How Mobile Consumer Devices Drive Cloud Applications in Enterprise IT

Posted on February 8, 2012 by Info-Tech

While everyone was out buying tablets and e-book readers over the holidays, I happened to dig up “The Coming Age of Calm Technology,” by Mark Weiser and John Seely Brown. Weiser and Brown wrote it while they were at Xerox … Continue reading →

Posted in Applications, News & Analysis, What's New in Research | Tagged acceptable use policy, android, application management, application manager, application portfolio, application-development, Applications, Box, box.net, CoIT, Consumer devices, consumerization, data loss, dropbox, evernote, laptop, mobile device management, mobile-apps, mobility, productivity, PUA, PUD, saas, security, software as a service, tablet | Comments Off

 

 

 

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