How Mobile Consumer Devices Drive Cloud Applications in Enterprise IT

Posted on February 8, 2012 by Info-Tech

While everyone was out buying tablets and e-book readers over the holidays, I happened to dig up “The Coming Age of Calm Technology,” by Mark Weiser and John Seely Brown. Weiser and Brown wrote it while they were at Xerox … Continue reading →

Posted in Applications, News & Analysis, What's New in Research | Tagged acceptable use policy, android, application management, application manager, application portfolio, application-development, Applications, Box, box.net, CoIT, Consumer devices, consumerization, data loss, dropbox, evernote, laptop, mobile device management, mobile-apps, mobility, productivity, PUA, PUD, saas, security, software as a service, tablet | Leave a comment

 

 

How to Raise Your Application

Posted on February 1, 2012 by Info-Tech

Just as we are all bound to the circle of life, so too are our applications.  Each progresses from birth to retirement through the various stages of life.  At each of these stages there are best practices that can be … Continue reading →

Posted in Applications, News & Analysis, What's New in Research | Tagged ALM, application maintenance, application retirement management, application selection, applications manager, ARM, change, change management, lifecycle, maintenance, retirement | Leave a comment

 

 

Avoid Getting Lost: Build Out Your Applications Roadmap

Posted on February 1, 2012 by Info-Tech

Applications Managers, do you have an applications roadmap in place? If not, it’s time to stop making excuses about why and get started! Nevermind if your IT department doesn’t have an IT roadmap, you can still reap the benefits of … Continue reading →

Posted in Applications, Governance, News & Analysis, What's New in Research | Tagged application manager, applications department, firefighter, roadmap, Strategy | Leave a comment

 

 

Cutting Applications Costs? Focus on the Right Tactics

Posted on January 30, 2012 by Info-Tech

Cost control is a hot topic. Info-Tech data from Q3 of 2011 indicates that over 40% of senior executives have made cost-management a strategic priority due to concerns about the economic environment. One of the key targets of their scrutiny … Continue reading →

Posted in Applications, What's New in Research | Tagged Agile, Applications, applications manager, cloud, economy, outsourcing, saas, standardization, zero-based budget | Comments Off

 

 

Resolve customer service inquiries from start to finish

Posted on January 26, 2012 by Info-Tech

Providing exceptional customer service is an activity that most organizations must achieve to grow and retain their client base. For firms that need functionality going “above and beyond” what their CRM platforms offer, Info-Tech recommends adopting a best-of-breed point solution … Continue reading →

Posted in Applications, Research, What's New in Research | Tagged Assistly, crm, CSM, customer service, Customer Service Management, customer-relationship-management, Dynamics, microsoft, mobile, Oracle, Parature, rightnow, salesforce, Service Cloud, Siebel, social-media, SugarCRM, Team Support, ZenDesk | Comments Off

 

 

 

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