Tap into the “world’s largest focus group” with a social analytics program
May 21, 2013Social data is the biggest source of customer information in history. Without analytics to pull key insights, your organization can’t possibly make the right decisions. As social media grows in popularity with consumers, interest in social analytics has skyrocketed. Paradoxically, … Continue reading
Posted in Analyst's Angle, Applications, What's New in Research | Tagged analytics, CICOE, customer data, customer insight, customer intelligence, metrics, social | Leave a comment
Secure your data to lay a foundation that will withstand the winds and rain of IT disruptors
May 21, 2013A wise man once said that people who build their houses on a foundation of rock are able to withstand the storms of life. On the other hand, people who build their houses on foundations of sand will be swept … Continue reading
Posted in Analyst's Angle, Applications, What's New in Research | Tagged analytics, architecture, big data, cloud, data, it disruptor, mobile, secure, trust | Leave a comment
Cloud ERP: Use RACB to separate the apples and oranges
May 17, 2013IT leaders are quickly getting up to speed with the ABCs of cloud computing. It’s not the ABCs, however, that are causing grief; it’s the ERPs. Cloud-based ERP is rapidly becoming an area of key interest for IT leaders and … Continue reading
Posted in Applications, News & Analysis, What's New in Research | Tagged Cloud ERP, enterprise resource planning, ERP, Hosted ERP, NetSuite, Oracle Fusion Applications, SaaS ERP, SAP Business ByDesign | Leave a comment
TOA’s information-powered approach to FSA is revolutionary common sense
May 7, 2013Field service automation (FSA) is reemerging as a key focus area for service-oriented organizations of all sizes. For a few years now the core features delivered by major FSA players have been commoditized with little or no differentiators at all. … Continue reading
Posted in Applications, Infrastructure, News & Analysis, What's New in Research | Leave a comment
Bringing IP Telephony and Unified Communications Together: IPT/UC
April 26, 2013Communication systems continue to evolve from legacy voice-centric heritage to enriched multi-media collaboration sessions equipped with presence, IM, video conferencing, and desktop sharing. IP telephony (IPT) has become the new foundation of communication with between employees, and increasingly across the … Continue reading
Posted in Infrastructure, Research, What's New in Research | Tagged ip-telephony, ipt, telephony, uc, unified-communications, voip | Leave a comment
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