What is a diagnostic?

Our diagnostics are the simplest way to collect the data you need, turn it into actionable insights, and communicate with stakeholders across the organization.

checklist image

Ask the Right Questions

Use our low-effort surveys to get the data you need from stakeholders across the organization.

diagnostic engine image

Use Our Diagnostic Engine

Our diagnostic engine does all the heavy lifting and analysis, turning your data into usable information.

checklist image checklist image
presenter image

Communicate & Take Action

Wow your executives with the incredible insights you’ve uncovered. Then, get to action: make IT better.

IT Scorecard

Generate a comprehensive scorecard that contains all the metrics you need to understand the health of your IT department.

staff assessment report example 1 staff assessment report example 2
hchart with lines icon

Measure IT Performance

Objectively measure high-level IT performance and focus on what matters with our list of 27 best-practice metrics.

hand with doc icon

Centralize Metrics

Gather the data you need from across the department for an aerial view of the key metrics in one easy-to-read scorecard.

man with chart icon

Wow the Boardroom

Highlight IT’s accomplishments to business executives with a boardroom-ready report driven by data.

M&G: Metrics & Activities

Build on our popular Management & Governance diagnostic framework, the Metrics and Activities report that dives deeper into what your team should be doing, and how well they are doing it.

Management and governance metrics and activities report example 1 Management and governance metrics and activities report example 2
arrow icon

Monitor the Right Metrics

With so many metrics that can be measured, this report shows you which should be regularly and accurately monitored.

clipboard with pen icon

Outline Essential Activities

Go beyond assigning ownership and zero in on the tasks that are going to translate directly to value for the business.

man with chart icon

Communicate with Your Team

Keep the communication lines open with boardroom-ready reports, outlining the current health of essential processes.

Project Performance Evaluation

Make your team’s project retrospectives a breeze with a repeatable way to collect and analyze feedback from project stakeholders.

Project Performance Evaluation report example 1 Project Performance Evaluation report example 2
arrow icon

Deliver More Project Benefits

Ensure that project success is measured in terms of business impact, and hold PMs accountable to this metric.

hex boxes icon

Compare Project Success

With standardized metrics for the success of every project in your portfolio, comparing your team’s performances is easy.

clipboard icon

Improve PM Practices

Monitor your team’s performance in each of the 8 core drivers of effective project management, so failure points can be identified and resolved.

Data Quality Effectiveness

A quick and powerful tool to enhance IT’s ability to provide the data your users need and eliminate flaws in data quality.

Data Quality Effectiveness report example 1 Data Quality Effectiveness report example 2
arrow icon

At-a-Glance Data Scorecard

Justify the necessity of fixing bad data to your stakeholders with a high-level summary of user satisfaction in company data.

clipboard with pen icon

Pinpoint the Root Cause of Data Issues

With feedback on each of the 10 key features of high-quality data, identifying how to fix data issues has never been more straightforward.

man with chart icon

Insights by Application and Department

Our powerfully segmented reports show you which departments are unhappy with which datasets and - more importantly - why.

Corporate Reporting Effectiveness

Analytics and reporting is meant to bring clarity out of chaos, but sometimes it only makes the problem worse. Use our Analytics and Reporting Scorecard to figure out if you are meeting your stakeholder’s reporting needs.

Corporate Reporting Effectiveness report example 1 Corporate Reporting Effectiveness report example 2
hex boxes icon

Measure Reporting Satisfaction

Accurately capture business satisfaction with corporate reporting across 10 dimensions of reporting and analytics.

magnifying glass icon

Drill Down by Application and Department

Get granular with individual scorecards for each department, so you can be sure each team is getting the reporting they need.

hand with doc icon

Drop Redundant Reports

Identify which reports are actually providing value and drop the rest, by identifying report overlap and underutilization.

clipboard icon

Identify Training Opportunities

Discover who is lacking the skills and abilities necessary, and take action to provide end users with the reporting skills for success.

Business Value Scorecard

If IT’s job is to create value for the business, you should have a way to measure that value. Ditch complicated cost/benefit analyses and get to the true measurement of business value – stakeholder satisfaction.

Business Value Scorecard report example 1 Business Value Scorecard report example 2
clipboard with pen icon

Measure Your Team’s Perceived Value

Gauge the effectiveness and importance of 11 key value categories, with feedback directly from stakeholders across the organization.

arrowicon

Focus on the Right Projects

Drop the guesswork and begin working on projects that create value with direct project requests from each department.

man with chart icon

Communicate Your Value Clearly

Demonstrate the value your team is bringing the organization with boardroom-ready reports, backed by data.

Risk Management Planner

Document the risks facing IT, communicate and win support for your remediation plans, then manage their execution.

Risk Management Planner report example 1 Risk Management Planner report example 2
clipboard with pen icon

Create Your Risk Register

Ensure you don’t miss any risks with our comprehensive database of risks.

gps points icon

Draft Your Remediation Plans

Clearly align your proposed solutions with the risks outlined in your risk register.

handshake icon

Win Executive Sign-Off

Present your executives a boardroom-ready report in the language of costs and benefits.

arrow icon

Take the Target Off Your Back

If executives decline any proposals, use our report to prove you did your due diligence.