Stakeholder management is a critical aspect of running a successful IT department. Info-Tech’s CIO Business Vision program is a low effort, high impact program that will give you detailed report cards on the organization's satisfaction with IT’s core services.

Use these insights to understand your key business stakeholders, find out what is important to them, and improve your interactions.

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Benefits of CIO Business Vision

Key Stakeholders

Key
Stakeholders

Find out the needs of your key stakeholders

Improve your stakeholder management

Credibility

Credibility

Move beyond opinion and get to facts

Build autonomy

Improve

Improve

You can't manage what you can't measure

Stop flying blind

Focus

Focus

Find out what is important to the business

Get the most value out of resources

Overall Report Cards

Satisfaction Report

IT Satisfaction Report Card

Features

A scorecard that measures the satisfaction of your key decision makers annually.

Benefits

No activity or project is more important than showing the company you care enough to measure its satisfaction once a year.

You Get:
  • Overall IT Satisfaction & Value
  • IT Relationship Satisfaction
  • Top Business Priorities
  • Core Services Satisfaction
So You Can:
  • Show you care about satisfaction and communicate:
    • IT Relationship Satisfaction
    • Top Business Priorities
    • Core Services Satisfaction
Satisfaction Report

IT Capacity Report Card

Features

A capacity scorecard that shows the demands on IT by each department.

Benefits

The business is the one that demands more resources. Prove the demands on IT from the business and make the case for more resources.

You Get:
  • Capacity Metrics
  • IT Supply & Value Satisfaction
  • Capacity Satisfaction by Department
So You Can:
  • Demonstrate demands on IT to the CEO and executives
  • Communicate capacity issues to:
    • IT
    • Business leaders

Department Report Cards

Stakeholder Satisfaction Report Cards

Features

Individual department scorecards which measure the satisfaction of each department.

Benefits

Work with your most important and most dissatisfied stakeholders to ensure their needs are met.

You Get:
  • IT Satisfaction & Value by Department
  • IT Relationship Satisfaction by Department
  • Core Services Satisfaction by Department
  • Capacity Metrics by Department
So You Can:
  • Manage the needs of individual business leaders
  • Communicate results to individual business leaders
Satisfaction Report

Satisfaction by Department

Features

A view of all department results in one spot.

Benefits

You can use this view to compare the departments by Satisfaction Capacity and Dependency scores.

You Get:
  • Department Satisfaction score
  • Department Capacity score
  • Department Dependency score
  • Department top ranked IT Core Service
So You Can:
  • Prioritize which departments to focus on first.
Satisfaction Report

Downloads & Supplementary Material

Sample Report
CIO Sample Report thumbail

Info-Tech's core CIO Business Vision is set up to apply to all organizations. Download a sample of the survey and report card you will receive from Info-Tech's core offering.

Download Report View Sample Survey
Sample Educational Report
CIO Sample Educational Report thumbnail

Info-Tech also has an education focused offering that applies directly to CIOs in the education sector. Click below for the samples of the education survey and report card.

Download Report View Sample Survey
Participant Template
CIO Business Vision Partipants Template thumbnail

Get started on the CIO Business Vision. Start collecting the participants for your survey by using this template.

Download
Email Template
Invitation Email Template thumbnail

Get started on the CIO Business Vision. Start customizing your emails by using this template.

Download
Whats Next

What's Next Is Up to You

All activities are optional and should be completed as you see fit


CIO Business Vision

Average Days Saved 57

Average Dollars Saved $42.0k

Schedule a Demo

Client

$ Saved

Days Saved

Testimonial

Plum Healthcare

$19,687

30

It was very good.

William Woods University

$13,124

N/A

This is ongoing, so it's too soon to tell. Dana has been great – above and beyond what I'd expect, so I'm eager to move forward.

Douglas County Nevada

$5,906

30

Best: The consolidated report with highlighted performance measures is excellent. Worst: The email list that my staff put together caused issues. This is my area to deal with.

Apega

$25,000

15

+ Insight and ability to leverage data. - Should send base documents along with PDFs. This will allow organizations to manipulate and reuse content without any translation issues.

Effectus Ltd.

$26,249

5

Best: Speed and reach. Worst: Would love to see benchmarking as part of the report (as opposed to separately in spreadsheet).

Learning Resources Inc.

$6,562

2

Provides you with an independent interpretation of the results. Always a great discussion on "what the data says" is where I should focus and what tools or reference materials are available to assist in developing a plan of attack. Great to see how effectively, or not, prior year changes are affecting the results.

American Realty Advisors

$131K

N/A

IT alignment.

Apogee Enterprises, Inc

$6,562

5

Veterans United Home Loans

$656K

90

The best was getting an opportunity to see the survey results and discuss with my peers. The worst part was that we should have pushed for more participation from those we wanted to survey.

The Institute of Professional Practice Inc.

$625K

30

This jump started a re-organization within IT, how IT is governed, how IT focuses on strategic objectives, and how IT returns value to business operations. The survey results supported the need for these changes and gave the supporting data.

Tulsa City County Library

$13,124

5

Setting up my survey was a breeze. The delivery of the results was also first class.

Richter Management Ltd.

$10,000

5

The result of the survey is fantastic and provides me a good start to assess my services. The survey or other tools should be bilingual as that would have helped me to ease the process. I had to send two surveys and initially I got two sets of reports which was not good for the analysis since it has been updated to one. I would appreciate to get a peer review with my results for being able to assess my next priorities. Kelly Dohan was really supportive in managing the day-to-day survey operations. The reports coming out of the exercise are clear and easy to use. I would appreciate receiving the report in a format that I could use to extract data for presentation.

Heartland Co-op

$2,625

2

Ameritas

$13,124

5

Excellent list of categories to determine priorities and perceptions.

Parkland College Inc.

$6,562

5

The process was very well done and easy to follow. The review lacked an understanding of the strategic challenges that CIOs face with cyber-security. These challenges will have an impact on the overall strategic initiatives and should be discussed in the context of strategy and vision.

Aurora College

$25,000

N/A

The best aspects were reinforcing what I was aware of and providing a tool to use to lobby for additional resources. The worst aspects are seeing concerns about areas beyond our control but at least this identifies the concerns and provides us with a means of addressing them.

Chatham County, Georgia

$26,249

15

Easy to implement and true to the term "turn-key."

The Saskatchewan Liquor and Gaming Authority

$20,000

30

Working with Dana on the summary was a great experience.

Medical Components Inc.

$6,253

14

This was not something that we were planning on doing until contacted by Info-Tech so the days and costs specified are just guesses. I was impressed by the wealth of information that was gathered and the concise presentation. I am excited to present this to management.

Crawford and Company (Canada)

$12,506

3

The year-on-year comparisons is where the tool really becomes invaluable as trends become visible as well as the effectiveness of previous years' action plans. I also appreciated the turn key approach that required minimal resources on my part or the part of my team.

Onslow Memorial Hospital Inc.

$3,937

N/A

The CIOBV survey is excellent and I think our customers will find great value as they dig deeper into the results. This survey I'm doing now doesn't seem to correlate. Am I rating the person who did my review call? No relevant questions. Am I rating the CIOBV survey experience? No real relevant questions. So not sure about this part.

Qatar Financial Centre Regulatory Authority

$6,253

10

+ Survey was very easy to deploy - Standard reporting would be better if a PowerPoint version was provided to allow for presentations to management and the ability to add commentary

Jabil

$4,594

15

There was some missing attention to detail regarding the company name on the first couple of emails, but that was resolved. The team then responded quickly to all my needs and the review was very comprehensive.

On Lok Inc.

$13,124

5

Kimberly was able to clearly explain and articulate each aspect of the survey and share her perspective on how our results compare with others. In the beginning, I think Kimberly or Justin could explain more about how this item fits into the overall roadmap for our company, but it may have been too soon for that discussion.

City of Santa Fe

$625

N/A

Odw Logistics Inc.

$6,562

15

CIO Vision Survey was a great tool that aided in the confirmation of the current state. Bob, Ross, and Dana were excellent to work with and the visual reporting of the results was super.

Zeon Chemicals

$6,562

5

Good overview of findings, and some good background on bizarre numbers. A little too late to effectively impact next survey, but not due to Eric but Info-Tech's management of the account.

County of Kenosha

$131K

15

Provide great third-party insights on the service we provide. I don't like the anonymous comments - I think that participants need to be accountable for their comments.

Wixon Inc.

$26,249

15

Definitely showed areas for improvement.

Callaway Golf Company

$13,124

30

It was great – well done output and analysis.

Mutual Bank

$656

N/A

It would be nice to get more "comparison info" on the surveys (in relation to peers' information).

OPSEU

$5,000

15

Best: It was really quick and the results are more revealing than expected; worst: the participation rate.

Collegiate School

$6,253

3

Helpful to compare these results with our end-user survey.

Endurance Services Ltd.

$6,253

30

Royal Grammar School, Newcastle

$1,702

15

The best part was how Info-Tech was able to customise the survey just how we wanted it. The worst part was the process of determining how it should differ from the survey exemplar/template.

University of Prince Edward Island

$12,506

30

The answers are best guesses as I am at the beginning of the project and as a result are quite subjective in nature. That being said, I have found the exercise useful to date and it supports other data sets that I have as well as opinions I have gathered.

Deschutes Brewery Inc.

$6,562

5

The support from Info-Tech was great.

Delta Dental Plan of Oklahoma

$3,751

10

The whole experience was pretty seamless and easy to implement.

MGK

$2,625

N/A

Good sanity check with the company by having an independent review. I appreciate the 20k+ company reviews that have been done by Info-Tech to see how we, in general, compare. A lot of information to follow up on which provides an action plan.

EBSCO Research

$45,936

30

Trinity Basin Preparatory

$459K

15

Excellent package of results. Communication was great.

CMIT – Card MRI Information Technology

$39,373

N/A

Best: Info-Tech always provides us directions on what we need to do. Worst: Not the worst, but the background of the company should be considered to relay inputs which may be more suitable than others.

Orange County Tax Collector Group

$65,622

30

The Institute of Professional Practice Inc.

$39,373

2

Gave direction to the study; didn't have to draw out the conclusions from all the data and the action steps to take.

Christchurch International Airport Ltd.

$2,625

5

Best bit – it was very easy. Worst – my users found it reasonably challenging to complete the survey; a common complaint was they struggled to fully comprehend the questions at times.

City of Woodbury

$525

15

Nipissing Parry Sound Catholic School Board

$3,500

90

All aspects have been positive.

Toyota Tsusho South Pacific Holdings Pty Ltd.

$10,052

15

Experienced insights shared by Carlene and Eric.

Daifuku North America Holding Company

$3,281

N/A

Very insightful analyst.

The New York Racing Association Inc.

$131K

90

Great presentation of some really insightful information.

City of Santa Fe

$1,312

N/A

Jason has expertise with the tool and results from other organizations.

Wilfrid Laurier University

$500

N/A

Best: Results and the survey delivery. Worst: The initial setup of the survey was not smooth.

AAA Club Alliance

$2,625

N/A

The team was well organized and executed the project very well.

MARTA

$1.31M

90

The survey and survey reports were great. The only improvement needed is the email notification to survey participants. External emails with links were often treated as phishing emails.

Dynetics Inc.

$12,506

10

The overall process was quite good and minimized the amount of time I had to spend gathering data and compiling it. Andy Woyzbun was excellent at reviewing the results with me and providing perspective on the meaning and significance level of various items. It was really valuable to have someone who could give me feedback as to how the scores compared with other businesses. I highly recommend the process and Andy.

Project Lead The Way

$1,312

N/A

It was a great experience and I would recommend this to my peers. Very insightful. For me, it was great to reinforce what I knew and have planned. It also gives me data to take to my boss and CFO regarding priorities and staffing needs.

County of Wellington

$3,001

2

We received some great feedback and a detailed list of action items from Info-Tech. However, some users found the survey to contain too much technical jargon. We'll need to reword the questions in the future if we want to continue to receive a high number of responses. Thanks again.

Canadian Grain Commission

$10,000

N/A

The Info-Tech team is great to work with; survey launch and results process is smooth. It was challenging getting the survey launched in both official languages.

The City of Regina

$2,500

5

Best: Having our results benchmarked against other Canadian cities. Worst: We communicated the survey a few days prior to it being "live," so some keen customers' feedback disappeared into a test database, and the customers showed up as not having replied at all.

Coker College

$26,249

30

Over the last few months, working with Info-Tech has been a phenomenal experience. The individuals, specifically Tina, Dana, Eric, and Dina (hopefully, I haven't forgotten someone) I have met and worked with have answered all my questions and catered everything to the needs of our institution. This process has provided me with tons of feedback and data that I can use to guide our IT strategy moving forward. In addition, this process has allowed me to share our challenges and frustrations and gain insight from talented and knowledgeable individuals. It has saved me countless man hours in research and data analysis. I would recommend Info-Tech to anyone! Thank you for catering to our individual needs and being patient with us as we learn to challenge our processes and change our organization for the better.

University of West Florida Virtual Campus

$32,811

90

Excellent insight; expert debriefing.

Zeon Chemicals

$6,562

2

Town of Milton

$15,000

15

The overall experience with Info-Tech has been very good. From beginning to end, the team at Info-Tech has been very supportive. The challenge is the volume of data and the interpretation and context of data. One area which would really help is to have a written explanation for each category, and how they should be interpreted. For example, a description of satisfaction and value, their relationship to each other, and how they should be interpreted would be very helpful. As well, the core services overview showing the importance variation and the satisfaction variation is confusing. I'm not sure I follow what it means.

OMERS

$125K

20

All good. My face-to-face discussions with individuals will be interesting.

MTA Metropolitan Transportation Authority

$40,000

N/A

The Info-Tech team was absolutely fantastic to work with – I have nothing but praise to offer in my comments. It was a lot of work coordinating on my end to make sure all of the agencies provided accurate data, but I feel next year will be much easier. Dollar value is difficult to estimate since I have no previous experience conducting a survey.

CAA South Central Ontario Systems and Services Inc.

$15,008

10

The best part is that this is conducted externally, and all the questions are already there. There is no worst part. The piece that can be improved though is to provide benchmark comparison so that we know how we fair against other organizations in order to help prioritize improvements.

The Institute of Professional Practice Inc.

$625K

30

This jump started a re-organization within IT, how IT is governed, how IT focuses on strategic objectives, and how IT returns value to business operations. The survey results supported the need for these changes and gave the supporting data.

Larimer County, Colorado

$25,013

20

The quality of the deliverables was the best aspect. The worst part of the experience was communication and coordination with our staff. Reports seemed to be rushed out and we had to request some re-dos to improve our response and groupings.

New Mexico Human Services Department

$1,251

3

Having Info-Tech coordinate sending, receiving, and the results saved us time of having to do it internally. Also having survey questions at the ready saved us time in conducting the survey ourselves. The output was good information and helped us to see areas needing improvement.

Great Plains Regional Medical Center

$25,013

30

Generated good conversation and has set up discussions to move forward but confirmed some of our expectations are not set at the right level.

MDC Partners Inc.

$62,531

30

Had I attempted to do this on my own it would have taken forever, and I might have gone down paths I didn't need to go on. It was a great experience overall.

Dearborn County Hospital

$43,772

30

Sault College of Applied Arts & Technology

$3,500

N/A

Canadian Grain Commission

$3,752

5

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