Let’s Get Timelined Up! Facebook to Enforce Timeline on Business Pages in 30 Days

Posted on February 29, 2012 by Tim Hickernell

If your organization maintains business pages on Facebook and you have not already been preparing for Timeline view, your “timeline” has run out. Prepare now or you may not like what happens in 30 days. Continue reading →

Posted in News & Analysis | Tagged facebook, marketing, social-media | Comments Off

 

 

SAP Streamwork: Getting things done, not just getting together

Posted on February 24, 2012 by Tim Hickernell

Info-Tech will formally evaluate SAP Streamwork in our 2012 update to the Collaboration Vendor Landscape. For now, if you are evaluating collaboration platforms, we recommend you consider adding SAP Streamwork to your RFP shortlist. Continue reading →

Posted in Advisory, Applications, Research, What's New in Research | Tagged collaboration, enterprise-collaboration, sap, social, streamwork | Comments Off

 

 

Cutting Through the Adobe Flash Media Server 4.5 Upgrade Confusion

Posted on September 16, 2011 by Tim Hickernell

Adobe Systems recently announced the availability of Flash Media Server v4.5. News headlines and blog posts have claimed Flash Player is coming to iPhones, Flash Video is coming to iPhones, Flash Apps are coming to iPhones, etc. Businesses are having a hard time finding out what the real impact is for them. Continue reading →

Posted in Analyst's Angle, News & Analysis | Tagged Adobe, apple, Flash, iOS, iPad, iPhone, streaming, video | Comments Off

 

 

Is Your Smartphone Turning Into an IVR?

Posted on September 14, 2011 by Tim Hickernell

Organizations must start designing smartphone apps to blend both data and telephony points of interaction into one customer experience for reduced costs to serve and improved customer satisfaction. Continue reading →

Posted in News & Analysis | Tagged call center, crm, customer service, IVR, Nuance, self-service, telephony | Comments Off

 

 

Not Monitoring Google Plus as Part of Your Social Media Monitoring? You’d better and fast!

Posted on July 25, 2011 by Tim Hickernell

Unfortunately, Google Plus is likely to exist in limbo between public and limited for some time, making it a challenge for companies to monitor and engage customers and prospects using the service. But given the rapid growth rate of Google Plus, if you publicly sell goods and services, you need to start worrying about this now. Continue reading →

Posted in Advisory | Tagged google, google_plus, reputation_monitoring, social media monitoring platforms, social-media | 5 Comments

 

 

 

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