Microsoft to Buy Nokia? Doubtful…

Posted on June 1, 2011 by Ross Armstrong

It must be June. How do I know? Because this is the time of year that the rumours begin to swirl that Microsoft is about to acquire a prominent smartphone maker. The past few years the main subject of such … Continue reading →

Posted in Analyst's Angle, Hot Topics, News & Analysis | Tagged apple, Blackberry, google, handset, iPhone, microsoft, mobile, mobility, nokia, RIM, smartphone | Comments Off

 

 

Should IT demonstrate a customer-service mindset?

Posted on May 31, 2011 by Ross Armstrong

My team and I were researching this topic recently, and my conclusion is basically that a  positive mindset is impossible without proper attitude, and a proper attitude impossible without a culture that fosters such thinking. So where does IT culture … Continue reading →

Posted in Analyst's Angle, Governance, Research, What's New in Research | Tagged CIO, culture, customer service, governance, help-desk, itil, project-management | Comments Off

 

 

Skype Acquisition: Microsoft Goes Where Many Have Gone Before

Posted on May 10, 2011 by Ross Armstrong

When eBay bought Skype for $3.1 billion in 2005, I was interviewed by a tech journalist about it. He asked me why eBay made the purchase. My response was “eBay doesn’t know.” In retrospect, that was a trite answer, but … Continue reading →

Posted in News & Analysis | Tagged acquisition, ebay, microsoft, mobility, nokia, skype, voip | Comments Off