Cisco Customer Collaboration Conference: Day One

Posted on May 16, 2012 by Info-Tech

The first day of Cisco’s Customer Collaboration Conference in Boston has been an enlightening experience about the communication giant’s plans for the contact center and collaboration spaces. Company representatives showed the firm’s strategy in several major areas, with an emphasis … Continue reading →

Posted in Applications, News & Analysis, What's New in Research | Tagged cisco, cloud-infrastructure, communications, contact center, customer collaboration conference, customer service, mobile-devices, social channels, social-media | Leave a comment

 

 

Just Do It: Strategic Workforce Planning

Posted on April 4, 2012 by Info-Tech

Strategic workforce planning is a skill that takes practice. Info-Tech’s recent survey shows that the greatest barrier to strategic workforce planning is a lack of strategy development knowledge. This is encouraging, because compared to excuses like, “things change too fast” … Continue reading →

Posted in Governance, What's New in Research | Tagged capacity, IT roles, IT skills. skill gaps, organizational design, redeployment, strategic workforce planning | Comments Off

 

 

RSA Conference: Security’s Biggest Annual Event

Posted on March 20, 2012 by Info-Tech

The 2012 RSA Conference, security’s biggest annual event, saw a slight spin on the all-too-common theme of the cloud. Moving away from the fear-mongering around cloud computing that was all the rage two years ago, this year’s conference took the … Continue reading →

Posted in Infrastructure, News & Analysis, What's New in Research | Tagged big data, cloud, conference, RSA, security | Comments Off

 

 

Systems Management Solutions: When Is a Kia as good as a Cadillac?

Posted on March 12, 2012 by Info-Tech

Pricing for infrastructure systems management suites can vary from under $10K to over $1M, depending on your requirements. So what do you get for $1M that you don’t get for $10K? The more important question is what features and capabilities … Continue reading →

Posted in Infrastructure, News & Analysis, What's New in Research | Tagged infrastructure management, monitoring, systems-management | Comments Off

 

 

The Shifting Ground of Marketing: A Social Media Primer

Posted on March 6, 2012 by Info-Tech

I’ll be the first to admit that marketing, in theory, is a dry business, but it comes alive when applied to the real world. Cisco Systems Inc. brought this to bear at its annual Partner Velocity event recently in Las … Continue reading →

Posted in Applications, Hot Topics, News & Analysis, What's New in Research | Tagged cisco, marketing, partner velocity, social-media | Comments Off

 

 

 

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