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Ben Dickie is a Consulting Analyst with Info-Tech Research Group. His areas of expertise include social media and enterprise collaboration

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Is Facebook dying? Probably not.

Posted on February 15, 2013 by Ben Dickie

Earlier this week, a Pew Internet survey revealed that the majority of Facebook users (61%) reported taking a voluntary multi-week break from the service. This has prompted some commentators to speculate that Facebook is in a tail spin, and its … Continue reading →

Posted in News & Analysis | Tagged consumer, facebook, functionality, home, maturity, social-media | Comments Off

 

 

Remember to change the social media locks before you fire your community managers…

Posted on February 1, 2013 by Ben Dickie

An amusing tidbit from struggling music retailer HMV provides an important lesson on incorporating social media accounts into your employee departure procedures: yesterday, the company laid off its social media team, who promptly took to Twitter to live-tweet their own firing. … Continue reading →

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Serious about social? Make sure you have an SMMP!

Posted on January 25, 2013 by Ben Dickie

With the proliferation of social media services and their explosive popularity with consumers, managing an integrated campaign can be a challenge. Fortunately, the market for social media management platforms (SMMPs)  is rapidly coming of age. Companies of all sizes now … Continue reading →

Posted in Research | Tagged analytics, consumers, facebook, google, linkedin, SMMP, social media management platforms, social-media, timing, twitter | Comments Off

 

 

Facebook’s Graph Search: A threat to Google?

Posted on January 16, 2013 by Ben Dickie

Social juggernaut Facebook unveiled a new social search tool yesterday. Known as Graph Search, the new engine allows users to make natural language searches that surface relevant content from their social network. For example, a user can type in “photos … Continue reading →

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Avaya Evolutions: A look into the future of the Contact Center

Posted on November 23, 2012 by Ben Dickie

Avaya Evolutions was held recently in Toronto, and was a great look into the leading UC/contact center vendor’s direction. It’s clear that Avaya recognizes social media and mobile access as defining market trends, and they’re rapidly incorporating them into product … Continue reading →

Posted in News & Analysis | Tagged Avaya, conference, evolutions, ip-telephony, ipt, media manager, radvision, scopia, toronto, uc, unified-communications | Comments Off

 

 

 

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