Author Archives: Barry Cousins

Barry Cousins is a Senior Analyst at Info-Tech Research Group who covers Portfolio Management, Service Desk, and Business Intelligence.


System Center 2012: Increased Capabilities and Increased Costs

Posted on by Barry Cousins

System Center 2012 is Microsoft’s unified systems management platform, intended for hybrid IT environments, in terms of its ability to manage private and public clouds, and physical and virtual servers, as well as in terms of its ability to manage … Continue reading

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Do users want a SharePoint-centric universe?

Posted on by Barry Cousins

For years, Microsoft Excel has been the center of the universe for end-user reporting and analytics. Even when the organization has a BI solution from another top-tier vendor, many users simply want to get the data into Excel so they … Continue reading

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Strategic decision-making – a key component of enterprise PPM

Posted on by Barry Cousins

Selecting the right investments is important for any organization. Enterprise PPM solutions are now ramping-up their feature sets to further assist with strategic decision-making, helping enterprises select and work on the best project available or even halt work on projects … Continue reading

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Big-sized Data Analysis for the Mid-sized Market

Posted on by Barry Cousins

The demand for Mid-Market Business Intelligence (BI) solutions to include social analytics is on the rise. As social sites continue to produce copious amounts of unstructured data, it is becoming increasingly necessary for organizations to take advantage of this available … Continue reading

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Many Service Desks need maintenance more than strategy.

Posted on by Barry Cousins

Service Desks can operate just fine without a clearly articulated strategy because their business comes to them. When your business is mostly reactive, you are excused from doing the proactive things like reassessing strategy. It’s OK to ignore the maintenance … Continue reading

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